Terms & Conditions

STUDIO SESSIONS 

We require a In studio fee of £2.50 per person requiring a seat (whether painting or not) to book your table, this includes all your paints, glaze and kilning, there are no extra fees for this.   Please let us know if you have a pram.  This is non refundable and covers a seat for everyone in our studio, table service,  instructions, staff expertise.  Please note this is not a deposit and will not be deducted from your bill.

Our studio is only small and to keep everyone safe, we strongly suggest pottery is booked online prior to your session.  You can do this at your leisure by clicking on the 'order your pottery here' button and have a browse through our shop.  Your pottery will be reserved and placed at your table ready for your session with all the equipment needed, giving you the maximum time to paint your piece.  If you would like to change your purchases, please let us know and we will happily sort this for you.  All of our stock is now online, so even if an item appears on the shelf in store, we will need to check our system availability to ensure the item hasn't been allocated.  You are still able to make amendments or add to your order at your session.

Each session is 2 hours long, please arrive promptly for your booking.  Once you have completed your piece we will glaze and fire it ready for final collection.  Your pottery will be ready for collection normally within 7 - 10 days unless otherwise stated.  We will send you an email to confirm your item is ready.

Even though the pottery is dishwasher proof we don't recommend it if you want to keep the pottery's original look.  

It is not recommended for use in microwaves. 

Due to a lack of storage, we don't hold on to pottery past 12 weeks , so don't forget to pick it up. 

PLEASE CHECK YOUR 'JUNK/SPAM' EMAIL BOX FOR CONFIRMATION EMAILS.

We will require a phone number if we need to contact you regarding your booking and email address to confirm your booking and inform you about collection.   We will NOT use your information for any other purpose, unless we have your permission. 

The Paint is non toxic and washable.  Items are food safe when glazed and fired.  

 

TAKEAWAY PAINTING KITS

If you would like to paint at home, we offer our takeaway painting kits.   The kits come with all the equipment and paint needed - due to eco waste reduction, if you require disposable aprons, please request this when ordering. 

 

A kit contains enough paint and equipment for 4 people.  You can purchase both kits and pottery items online or via the shop.   We require a £20 cash refundable deposit on collection of your painting kit, this will be returned to you with the final collection of your pottery, providing our kit has been returned in full and in good condition.  We reserve the right to keep your deposit should the kit not be returned in full or if it is returned in an unusable state.

CHILDREN

Children under the age of 12 must be accompanied by an adult at all times. Children aged 12yrs to 16yrs will require a signed disclaimer by a parent/guardian. Mrs Potts’ Place staff will warn participants of identifiable risks associated with the event, providing appropriate instruction or taking specific actions to reduce risks such as appropriate care and maintenance of safety equipment. If an injury or damage is the result of a well-known and understood inherent risk the organisers may not be liable for the injury. If any damage is caused to Mrs Potts’ Place (including the pottery) by the participant, the adult will be liable and will be asked to pay for the damage. The law assumes that participants should take reasonable care of their own safety, so where the participant fails to take reasonable care for their own protection, their lack of self-care will be taken into account.

 

Mrs Potts’ Place reserves the right to ask a participant to be collected early and may potentially be asked not to continue with the session, if there is inability to follow instructions or their actions stop others from taking part in the activity. Mrs Potts’ Place staff are not responsible for your child/children. 

 

Should Mrs Potts’ Place need to close and evacuate the building for any reason, Mrs Potts’ Place staff are not responsible for the return of the child to their parent/guardian and have the right to leave the child unattended when outside the shop. 

 

Covid 19

Our priority is to keep our customers and employees as safe as possible so we have taken preventative measures throughout the shop. Please be considerate to other customers and employees whilst in the studio and we kindly ask you to not enter the studio if you feel unwell or have any symptoms.  If you need to reschedule your session due to COVID please get in contact at your earliest convenience and we will do our best to accommodate you.  We are unable to reschedule or refund your session fee if you contact us after your session date/time.

 

At Mrs Potts’ Place  we are complying with the government’s guidance on managing the risk of COVID-19.

Thank you for your support and cooperation.

 

CANCELLATIONS 

Cancellation of a Studio Session:

Cancellations over 1 week before a session will receive a full refund minus a 10% cancellation fee to cover credit cards fees and administration costs or an alternative date can be given. 

 

For cancellations 7 days before the session - The In studio fee will not be refunded.  A refund will be given on any pottery orders minus a 10% fee to cover credit card fees and administration costs. Or we offer a takeaway kit to paint your items at home (Subject to availability). The kit is given to you for 7 days and a refundable £20 cash deposit is required, on receipt. This will be fully refunded if the items are returned in full, in the same condition they left the studio and returned on the given date.   We advise you check all items in the kit before leaving the studio.   All items will then be glazed and fired, ready for collection 7 days later.   

 

Take Away Kits:

Cancellations will receive a full refund minus a 10% cancellation fee to cover credit cards fees and administration costs. 

Workshops and Events:

Cancellations over 4 weeks before the workshop/event will receive a full refund minus a 10% cancellation fee to over credit card and administration fees.  For cancellations less than 4 weeks before the event,  no refund will be issued. 

Workshops require a minimum of 6 attendees for it to run.  We will notify you at least 24 hours before, if we are unable to proceed. 

Children under the age of 16yrs must be accompanied by a FULL PAYING adult.  Please see workshop descriptions for ages limit. 

PARTIES

Please follow this LINK to view our party terms & conditions.

REFUNDS

Every care is taken with your items when in the shop.   Once an item has left the shop, we are unable to refund the item for any cracks or breakages, unless the item is faulty.   This includes items for take away kits.   We do advise checking  your items before leaving the shop.  

 

We do not recommend putting items in the microwave or dishwasher, this will invalidate your claim.   A proof of purchase is required for a refund.

 

MRS POTTS’ PLACE – PRIVACY STATEMENT

This privacy policy sets out how Mrs Potts’ Place uses and protects any information that you give us when you use our website and the other services offered by Mrs Potts’ Place.

Mrs Potts’ Place is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using our website or other services, then you can be assured that it will only be used in accordance within the limits set out in this privacy statement.

Mrs Potts’ Place may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from March 2018.

 

What we collect - we may collect the following information:

Name and date of birth

Contact information including email address and phone number

Demographic information such as postcode

Other information relevant to providing you with further information about our products and services.

Payment information.

 

What we do with the information we gather:

We require this information to understand your needs and provide you with a better service, and in particular, for the following reasons:

Internal record keeping

Payment for services (in strict accordance with our legal responsibilities governing the use of credit card machines)

To improve our products and services

To periodically send promotional emails about new products or events that we think you may find interesting, using the email address which you have provided and the permission you have given for us to do so.

 

How long we hold your data for:

We do not hold any information on customer payment details after the date that the customer visits the shop or concludes their transaction with us. After your transaction with us is complete, we shred any information including credit card information.

We hold information on customer names and email addresses indefinitely but only for the express purposes that it has been agreed. For example, if you have asked to go on our database for receiving information about workshops or events or for other services we have asked if you would like details about, the information will be held until you ask us to remove it. If we have this information for any other reason, it will be destroyed directly after the specific purpose for which it was collected.

 

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place effective managerial, physical and electronic procedures to safeguard and secure the information we collect online.

 

Links to other websites

Our website may at times, contain links to other websites and apps of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website or app. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and apps and such sites and apps are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website or app in question.

3rd party providers

When you email us or book online or when we promote our services with The Square (our local shopping centre) we may use the following 3rd party providers:

- Wix

- The Square

Please visit these sites and look at their privacy statement if you would like further details on their commitments to protecting data.

 

Children (defined by us as under 18):

We will only keep any information that we hold on any person under the age of 18, until the reason for holding this data has passed. For example, if we have information on a child such as their age for a birthday party, we will not hold onto it after the party has taken place.

Our only exception to this is where we hold information such as our under 18 disclaimer or for our clubs. We will continue to hold this information unless you ask us for it to be destroyed. Any data held on children is kept securely.

We will not sell, distribute or lease your personal information to any third party at any time.

You may request details of personal information which we hold about you under new data protection laws coming into effect in May 2018. We will not charge you for the administration of this request. If you would like to see the data held on you please write to The Data Protection Officer, Mrs Potts’ Place, 18 Obelisk Way, Camberley, Surrey GU15 3SD.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly amend any information found to be incorrect.

CONTACT US

Business Name: Mrs Potts' Place

Email: mrspottsplace@gmail.com

Phone: 01276 28008

Street Address: 18 Obelisk Way, Camberley

County: Surrey

Country: United Kingdom

Postal Code: GU15 3SD

 

Complaints

If you have any concerns with how we have handled your data, you can contact the Information Commissioner’s Office. Please visit www.ico.org.uk for further information.