TERMS AND CONDITIONS...
POTTERY PAINTING SESSIONS:
Deposits come off the whole bill and refunds will be given if necessary. Failure to pay £5 deposit for everyone may result in your booking being invalid.
Our slots are 2 hours long and you are welcome to turn up at any time during this slot. However, we recommend you allow at least 90 minutes to complete your project. If you arrive late, we may not be able to accommodate you after the end of your slot to continue painting.
There is a studio fee of £4 per painter plus the cost of your chosen piece of pottery. (The studio fee covers the use of paints, glazing, firing and the pottery. Prices range from £4.50-£40). There is no studio fee if choosing to decopatch the pottery.
Mrs Potts' Place has the right to charge for breakages.
We glaze and fire the piece, ready for you to pick up a week later. We also offer a quicker service if needed. We do not phone you. You will only receive a phone call if there is a delay, problem or question we need to ask. We also offer a quicker service if needed. We advise collection in 7 days , unless otherwise stated. We hold on to pottery for a maximum of 12 weeks and then it will be disposed of.
Children under the age of 12 must be accompanied by an adult. Children aged 12yrs to 16yrs should have a signed disclaimer. Mrs Potts’ Place staff will warn participants of identifiable risks associated with the event, providing appropriate instruction or taking specific actions to reduce risks such as appropriate care and maintenance of safety equipment. If an injury or damage is the result of a well-known and understood inherent risk the organisers may not be liable for the injury. If any damage is caused to Mrs Potts’ Place (including the pottery) by the participant, the adult will be liable and will be asked to pay for the damage. The law assumes that participants should take reasonable care of their own safety, so where the participant fails to take reasonable care for their own protection, their lack of self-care will be taken into account.
Mrs Potts’ Place reserves the right to ask a participant to be collected early and may potentially be asked not to continue with the session, if there is inability to follow instructions or their actions stop others from taking part in the activity. Mrs Potts’ Place staff are not responsible for your child/children.
Should Mrs Potts’ Place need to close and evacuate the building for any reason, Mrs Potts’ Place staff are not responsible for the return of the child to their parent/guardian and have the right to leave the child unattended when outside the shop.
Cancellation of Pottery Painting Session:
Cancellations over 1 week before a session will receive a 100% refund or an alternative date. For cancellations 7 days before the session, we are unable to offer a refund or alternative date.
WORKSHOPS AND EVENTS:
Cancellations over 4 weeks before the workshop/event will receive a 100% refund. For cancellations less than 4 weeks before the event, no refund will be issued.
Sketch book club Cancellation - No refunds will be given or exchange of dates.
Workshops require a minimum of 6 attendees for it to run. We will notify you at least 24 hours before, if we are unable to proceed.
Children under the age of 16yrs must be accompanied by a FULL PAYING adult. Please see workshop descriptions for ages limit.
Please follow this LINK
Location & Contact Details:
18 Obelisk Way, Camberley GU15 3SD
Tel: 01276 942016
MRS POTTS’ PLACE – PRIVACY STATEMENT
Mrs Potts’ Place is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using our website or other services, then you can be assured that it will only be used in accordance within the limits set out in this privacy statement.
Mrs Potts’ Place may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from March 2018.
What we collect - we may collect the following information:
name and date of birth
contact information including email address and phone number
demographic information such as postcode
other information relevant to providing you with further information about our products and services.
What we do with the information we gather:
We require this information to understand your needs and provide you with a better service, and in particular, for the following reasons:
internal record keeping
payment for services (in strict accordance with our legal responsibilities governing the use of credit card machines)
to improve our products and services
to periodically send promotional emails about new products or events that we think you may find interesting, using the email address which you have provided and the permission you have given for us to do so.
How long we hold your data for:
We do not hold any information on customer payment details after the date that the customer visits the shop or concludes their transaction with us. After your transaction with us is complete, we shred any information including credit card information.
We hold information on customer names and email addresses indefinitely but only for the express purposes that it has been agreed. For example, if you have asked to go on our database for receiving information about workshops or events or for other services we have asked if you would like details about, the information will be held until you ask us to remove it. If we have this information for any other reason, it will be destroyed directly after the specific purpose for which it was collected.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place effective managerial, physical and electronic procedures to safeguard and secure the information we collect online.
Links to other websites
Our website may at times, contain links to other websites and apps of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website or app. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and apps and such sites and apps are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website or app in question.
3rd party providers
When you email us or book online or when we promote our services with The Square (our local shopping centre) we may use the following 3rd party providers:
- The Square
Please visit these sites and look at their privacy statement if you would like further details on their commitments to protecting data.
Children (defined by us as under 18):
We will only keep any information that we hold on any person under the age of 18, until the reason for holding this data has passed. For example, if we have information on a child such as their age for a birthday party, we will not hold onto it after the party has taken place.
Our only exception to this is where we hold information such as our under 18 disclaimer or for our clubs, such as art club. We will continue to hold this information unless you ask us for it to be destroyed. Any data held on children is kept securely.
We will not sell, distribute or lease your personal information to any third party at any time.
You may request details of personal information which we hold about you under new data protection laws coming into effect in May 2018. We will not charge you for the administration of this request. If you would like to see the data held on you please write to The Data Protection Officer, Mrs Potts’ Place, 18 Obelisk Way, Camberley, Surrey GU15 3SD.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly amend any information found to be incorrect.
If you have any concerns with how we have handled your data, you can contact the Information Commissioner’s Office. Please visit for further information.